Privacy Policy

At IQON-IA ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our learning management platform and related services.

By accessing or using IQON-IA, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

We collect information in the following ways:

Information You Provide

• Account Information: Name, email address, password, and profile information when you create an account.
• Payment Information: Billing address and payment details when you subscribe to paid plans. Note: Payment processing is handled by secure third-party processors.
• Learning Data: Course progress, quiz responses, certifications earned, and learning preferences.
• Communications: Messages you send us, support requests, and feedback.

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns.
• Device Information: Browser type, operating system, device type, and unique device identifiers.
• Log Data: IP address, access times, and referring URLs.
• Cookies: We use cookies and similar technologies for functionality, analytics, and personalization.

We use the information we collect to:

• Provide, maintain, and improve our services
• Personalize your learning experience with AI-powered recommendations
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Analyze usage patterns to improve our platform
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us operate our platform (hosting, analytics, payment processing).
• For Teams: Team administrators can see learning progress of their team members.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share information.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and employee training
• SOC 2 Type II certification
• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information.
• Portability: Request your data in a portable format.
• Opt-out: Opt out of marketing communications.
• Restriction: Request restriction of processing.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with all processors
• Compliance with applicable data protection laws

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

For users between 13 and 18, we recommend parental supervision when using our platform.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Mail: IQON-IA, 123 Learning Street, San Francisco, CA 94102, USA

For EU residents, you may also contact your local data protection authority if you have concerns about our data practices.