Frequently Asked Questions
Find answers to common questions about IQON-IA. Can't find what you're looking for? Contact our support team.
General
What is IQON-IA?
IQON-IA is a modern learning management system powered by AI. It helps individuals and organizations learn new skills through personalized learning paths, interactive content, and comprehensive progress tracking.
Who is IQON-IA for?
IQON-IA is designed for everyone who wants to learn. Individual learners can use it to advance their careers, while organizations can use it to train and upskill their teams. We have plans for individuals, small teams, and enterprises.
How does the AI-powered learning work?
Our AI analyzes your learning goals, current skill level, and progress patterns to create personalized recommendations. It adapts your learning path as you progress, ensuring you're always challenged but not overwhelmed.
Can I learn at my own pace?
Absolutely! All our courses are self-paced. You can start, pause, and resume learning whenever it fits your schedule. Your progress is automatically saved.
Billing & Plans
What's included in the free plan?
The free plan includes access to our free course library, basic progress tracking, community forums, and mobile app access. It's a great way to get started and explore the platform.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. Your access will continue until the end of your current billing period. We don't lock you into long-term contracts.
Do you offer refunds?
We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied within the first 30 days, contact our support team for a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for annual enterprise plans.
Features & Content
What types of courses are available?
We offer courses across many categories including technology, business, design, marketing, data science, and personal development. Our content includes video lessons, interactive exercises, quizzes, and hands-on projects.
Are the certificates recognized?
Yes, our certificates are recognized by many employers and can be shared on LinkedIn and other professional networks. Some of our advanced certifications are also industry-accredited.
Can I download courses for offline learning?
Yes, Pro and Team plan members can download courses for offline access through our mobile app. This is perfect for learning during commutes or when you don't have internet access.
How often is new content added?
We add new courses and update existing content regularly. On average, we publish 50+ new courses per month across various categories. All existing courses are reviewed and updated at least annually.
Technical
What devices can I use?
IQON-IA works on any device with a modern web browser. We also have native apps for iOS and Android. Your progress syncs automatically across all your devices.
Do you support SSO?
Yes, Team and Enterprise plans support Single Sign-On (SSO) through SAML 2.0 and OAuth 2.0. We integrate with popular identity providers like Okta, Azure AD, and Google Workspace.
Is my data secure?
Security is our top priority. We use industry-standard encryption, are SOC 2 Type II certified, and GDPR compliant. Your data is stored in secure, redundant data centers.
Do you have an API?
Yes, Team and Enterprise plans include API access for custom integrations. You can integrate IQON-IA with your existing HR systems, communication tools, and workflows.
For Teams
How do I add team members?
Team admins can easily add members through the dashboard by email invitation or by sharing a team invite link. You can also bulk import users via CSV or integrate with your HR system.
Can I assign specific courses to my team?
Yes, you can create learning paths and assign specific courses or curricula to individuals or groups. You can set due dates and track completion rates from your admin dashboard.
What analytics are available?
Team admins have access to comprehensive analytics including course completion rates, time spent learning, skill assessments, and progress reports. You can export data and schedule automated reports.
Can we add our own content?
Enterprise plans include the ability to upload and manage your own proprietary content alongside our course library. You can create custom courses using our authoring tools.
Still have questions? We're here to help.
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